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1
A cencellation charge of 50% if cancelled within 14 days prior to journey date. Full payment if cancelled within 7 days prior to journey date.
2
Passengers are NOT TO SMOKE, this is a strictly non-smoking vehicle hire, anyone caught smoking will be evicted from the vehicle (it is against the LAW to smoke on a non-smoking hired vehicle, therefore the offender is liable for prosecution), the vehicle will stop and will not continue its journey until the offence has been stopped. The HIRER is fully responsible for this booking and the control of passengers whislt on the vehicle. If our no-smoking policy is disregarded by any passenger then a charge of a minimum of £30 per person for smoking on said vehicle will be charged as under conditions of Hire Number 15.
3
A charge may be imposed if a delay for start of journey is delayed by more than 15 minutes, as this could result in a delay on subsequent/pre-booked vehicle hire. HAILSTONE TRAVEL LTD can refuse to continue the booking if the dealy is so long at start that they would subsequently be late for other hire work.
4
Driver can refuse to transport any passenger that he feels could be a danger/nuisance to other passengers or himself.
5
Passengers will not consume food (such as chips/burgers, greasy foods) or drink any alcoholic drinks on vehicle. Sandwiches and soft drinks will be allowed at the drivers discretion, rubbish must be kept under control of hirer.
6
HAILSTONE TRAVEL LTD will not be responsible for any delay or lateness getting to your destination which is outside their control, i.e. traffic jam, weather conditions, passengers not on time for pick up etc.
7
Airports Only - If delayed longer than 1 hour of return time stated, passengers may have to wait for bus pick up. A vehicle will be arranged to pick passengers up as soon as possible (if not on time). If landing date on invoice is incorrect the hirer will be liable for additional cost if the vehicle is resent on corrected date. It is the hirer responsibility to give correct return land details when booking, any changes hirer will be sent revised invoice. Payment must be paid prior to departure from airport.
8
Passengers not on time for booked return time may be left behind if driver cannot wait.
Other Hire - Vehicle will not wait beyond 10 minutes of return time stated unless prior arrangement with office/driver, a charge of £10.00 for every extra half hour beyond time is chargeable either on night or by follow up invoice. If not paid on night then driver can refuse to transport late passengers on the return journey.
9
No money will be refunded if vehicle passengers do not wait for return pick up vehicle, this will be classed as a breach of contract. Full or balance of invoice must be paid to driver prior to departure to destination. No money will be refunded if passengers do not wait for return pick up vehicle due to any unforeseen circumstance (ie emergency), this will be classed as a breach of contract.
10 Passengers to understand the procedure of where to pick up the vehicle on the return/landing trip. Please ask driver if any doubt about your return pick up point. At Gatwick you must make your way to the Coach Station and cross the first lane to the middle lane, if vehicle cannot be seen, please use coutesy phone on support post near Marshall's Office (grey box) which takes you straight to the coach park. At Stansted again make your way to the coach station where the vehicle will be parked towards the right hand side if facing the building.
11
Any passengers sick on bus (due to alcoholic indulgence) the hirer will be charged £30.00 per seat for cleaning.
12
Parking charges not allowed in price above (i.e. races, day trips etc) unless otherwise stated.
13
All passengers aboard any of our coaches are require by law to where their seatbelts for the whole duration of any journey. It is law that all passengers must where seat belts unless exempt to do so with appropriate documentation.
14
HAILSTONE TRAVEL LTD cannot guaranteetype of vehicles booked due to circumstances outside their control i.e. breakdown, where necessary other vehicles will be replaced to cover booking.
15
The HIRER is responsble for any damage caused to vehicle or appliances within the vehicle by HIRER or HIRER'S passengers. The HIRER will be invoiced for any such damage and where available, a direct payment from any Credit/Debit/Switch etc card used for said hire, will be taken by Hailstone Travel Ltd to pay mentioned invoice. If payment is unable to be taken then Hailstone Travel Ltd will expect full payment within 10 days of date of invoice or Court Action will apply.
 
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